AVERAGE DELIVERY TIME FRAME (ACCORDING TO THE ROYAL MAIL WEBSITE) 

1st Class Delivery - may be delivered next working day

2nd Class Delivery - delivery takes two or three working days

2nd Class Signed For - may be delivered from two to three working days

Europe & Western Europe

Please allow 3-5 working days from dispatch 

Delivery Prices

Royal Mail 2nd Class Standard - FREE 

Royal Mail 2nd Class Signed For Small Parcel - £3.95

Royal Mail 1st Class Small Parcel - £3.58

Royal Mail 24 Tracked with Signature Small Parcel - £5.82

Royal Mail 48 Tracked with Signature Small Parcel - £5.10

Royal Mail Special Delivery Guaranteed by 1pm Next Day £7.50

Europe

Royal Mail International Standard Small Parcel £9.28 

International Tracked & Signed £13.18

The option Royal Mail International Standard £9.28 may offer you up to £20 loss or damage, but does not offer you any other guarantee and does not have a tracking number. This option is of your entire responsibility 

We an also deliver to countries not listed above, depending entirely on your expense and responsility with customs in your country

NOTE: The delivery price for the Handmade Wedding Dresses is discussed at the time of delivery as they are quite big and heavy

For more information please click here

Returns & Refund

HASSLE-FREE RETURNS - WE BACK UP OUR PRODUCTS, SUPPLIERS AND CUSTOMERS!

HOW TO RETURN AN ITEM

Should you wish to return an item for a refund or exchange, please notify us at josephina@josephinalace.co.uk

• Keep your receipt/invoice in a safe place
• Keep the original packaging and all the tags attached to your item
• Keep your item clean and unused/unworn
• Return your item/product within 14 days upon receipt;
• Pay for the Return Service postage;
• Use a postal option which protects you in case your item is lost or damaged, for we are not responsible for that

PROCESSING TIME

Exchanges will be processed depending on stock availability and replacements should be with you in approximately 5-7 days. We recommend that you place a new order and return the original item for a refund if the item is needed urgently.

NON-REFUNDABLE PRODUCTS

All sale and bespoke items are non-refundable.

POSTAL CHARGES REFUNDS

Unfortunately, we are unable to refund the original delivery charges unless the item is returned because it was faulty or was not the item you have ordered.